RETURN POLICY

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If your item is delivered outside of the 30 business days time-frame, we will process a 15% partial refund to accommodate any inconvenience.

RETURNS/EXCHANGES

  • Item do not fit
  • If received a damaged item- please send pictures to be verified
  • If received missing or wrong item/s- please send pictures to be verified
  • If you do not like the quality or not happy with the item received

Refunds will ONLY be accepted in the following cases:

  • Received the wrong item/s- please send pictures to be verified
  • Received a damaged item/s- please send pictures to be verified
  • Received an incomplete order or they did not receive their order at all
  • Accessories cannot be returned for hygiene purposes. 

Please note that the merchandise must be returned within 30 days of receipt.

  • Merchandise must be returned within 30 days of receipt.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all original tags attached.
  • Any merchandise purchased at discount or on sale cannot be returned.
  • Customers may begin the return process by contacting us at support@nvstudio.la, stating reason for return.

ORDER CANCELLATION and MODIFICATION

All orders are able to be canceled or modified within 24 hours of its purchase. Unfortunately, if you would like to cancel or change your order after 24 hours, we can not process the claim.

RETURNS/EXCHANGES

Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.

To begin your return or exchange, please contact us at support@nvstudio.la

To return or exchange an item please follow the steps below:

Kindly provide with us the following information:

  • Customer’s name
  • Order number
  • Email address
  • Contact number
  • The reason for your return

You must receive authorization from us prior to returning the order. Unauthorized returns and returns sent back without the requested information will not be accepted. If you sent it back to us without an approval, we will only issue a store credit.

We DO NOT provide shipping label or handle the postage fee for sending an item back to us. To avoid issues with the carrier when sending the item back to us, please refrain from using UPS to avoid an extra charge. 

REFUNDS

  • Refunds will be processed within approximately 3 to 7 business days after we receive your return.
  • Original shipping charges are non-refundable.
  • Import duties/taxes and customs fees are non-refundable.
  • All refunds are subject to a $5.99 processing & handling fee, which will be deducted from your refund amount.